Our IT helpdesk acts as your virtual IT department, always on hand to deal with any IT issues that may arise during the working day. On calling the IT Helpdesk a Qualified IT Engineer will rectify your problem swiftly and professionally; allowing you to get back to your busy working day.
You and your staff have direct access to our qualified engineers who will answer any IT related queries you may have.
Within seconds of receiving your call our technicians can view and operate any of your computers or servers from our IT Helpdesk, saving you time and money. It is highly secure and means that we can fix 95% of your computer problems instantly.
In the unlikely event we can’t fix your system remotely we will arrange for one of our engineers to attend your site at your convenience.
For clients with support contracts, we manage infrastructure by remotely resolving issues before they can escalate into critical incidents.
Our sophisticated systems constantly monitor your computers for early signs of trouble. Often we find faults and fix them even before you’re aware that anything is wrong, preventing costly interruption to daily activities. Backups are monitored on a daily basis to ensure maximum redundancy.
This is accomplished by monitoring predetermined performance points, receiving regular server reports and human monitoring.
Servers are regularly patched with the latest updates so our clients can continue with their business safe in the knowledge their key IT systems are in safe hands.
Do we offer a pay as you go service? Absolutely!! We have a large list of smaller businesses who prefer to use us on a “pay as you go” basis. These contracts don’t include daily monitoring and contracted customers are always giving priority over non-contract customers, but this option works well for our less IT dependant clientele.
Here at Jupiter IT we don’t just support IT systems, we install them too!! Our directors have a combined age of over 50 years experience in the industry, so we know exactly which systems will deliver the best performance for your business requirement. Whether it be a single new PC or a full email solution, Jupiter IT can provide your business with the perfect system.
Jupiter IT Solutions can deliver a comprehensive range of bespoke network cabling solutions designed to meet your business’s requirements. These solutions range from the design and installation of a structured cabling system through to advanced network design and the design and build of dedicated Data Centre’s. In addition, we provide support and training services to complement these solutions based on our client’s needs.
As with all our services our network cabling solutions is underpinned with our commitment to provide outstanding levels of quality and customer service, allowing you to leverage the maximum business benefits from your IT systems.
To find out how Jupiter IT Solutions could help your business, simply fill in our request form and hit submit!
Simply fill in the request form below and one of our Qualified Microsoft Engineers will be in touch to discuss your requirements in more depth